Returns & Refunds
We want you to be fully satisfied with your purchase. If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving your order and we’ll arrange a replacement or refund.
Please note:
- Change-of-mind returns are accepted only if the item is unused and in original condition.
- Digital products (such as downloads or streaming content) are non-refundable unless faulty or inaccessible.
To request a return or refund, email us at info@auslaneducationservices.com with your order number and a description of the issue.